Accession Number : AD0688124
Title : A STUDY OF CALL PROCESSING ON THE SB-2082()/GT SWITCHBOARD.
Descriptive Note : Technical memo.,
Corporate Author : HUMAN ENGINEERING LABS ABERDEEN PROVING GROUND MD
Personal Author(s) : Phelps,Russell M. ; Burner,Larry R.
Report Date : JAN 1969
Pagination or Media Count : 110
Abstract : The report covers initial studies directed towards analyzing the operator call-processing efficiency of a new family of cordless manual switchboards and comparing it to the manual switchboards currently within the Army's inventory. Subjects were required to process a battery of 50 simulated calls of various types in each mode of operation. Call-processing time and operator error were measured and later integrated into actual tactical telephone traffic data for analysis. The study concludes with a relative efficiency rating for the SB-3082()/GT Switchboard and recommendations for improving its operation. (Author)
Descriptors : (*TELEPHONE EQUIPMENT, *MAN MACHINE SYSTEMS), HUMAN FACTORS ENGINEERING, CONTROL PANELS, PERFORMANCE(HUMAN), EFFICIENCY, PROCESSING
Subject Categories : Human Factors Engineering & Man Machine System
Distribution Statement : APPROVED FOR PUBLIC RELEASE