Accession Number : ADA131639
Title : Search among Queues.
Descriptive Note : Technical rept.,
Corporate Author : STANFORD UNIV CA CENTER FOR RESEARCH ON ORGANIZATIONAL EFFICIENCY
Personal Author(s) : Glazer,Amihai ; Hassin,Rafael
PDF Url : ADA131639
Report Date : Jun 1983
Pagination or Media Count : 22
Abstract : Customers must often wait to obtain some service or good, the wait usually being longer the greater the total number of persons who have yet to be served. This phenomenon is especially common in transportation markets, such as the trucking, household moving, and bus industries. Nor is it unknown for customers to have to wait for the services of accountants, lawyers, dentists, physicians, and--most importantly--plumbers. When for some reason shortages occur, rationing is often accomplished by queuing; new models of automobiles and computers have lately been subject to such shortages. Recent research has shown that explanations of market behavior should incorporate customer's aversion to such waiting. The fundamental idea is that a customer who arrives at some facility and finds a ling queue may find it worthwhile to balk, incur some search cost, and find a shorter queue at some other facility. This in turn means that excess capacity may result not from oligopoly of inefficiencies, but from a socially beneficial effort to reduce consumers' waiting costs.
Descriptors : *Queueing theory, *Consumers, Marketing, Decision making, Facilities, Searching, Strategy, Optimization, Industries, Transportation, Costs, Length, Access time
Subject Categories : Economics and Cost Analysis
Distribution Statement : APPROVED FOR PUBLIC RELEASE