Accession Number : ADA134961

Title :   The Effects of a Quality Circle Intervention on Four Behavioral Outcomes.

Descriptive Note : Master's thesis,

Corporate Author : AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF SYSTEMS AND LOGISTICS

Personal Author(s) : Vaughn,R J

PDF Url : ADA134961

Report Date : Sep 1983

Pagination or Media Count : 75

Abstract : Quality Circles are currently receiving significant attention in both civilian industry and the Department of Defense. Their potential benefit as a management tool has rapidly spread throughout this country's managerial echelons as a result of numerous QC success stories. However, a glaring absence of empirical evidence on the QC phenomenon is preventing its acceptance as a proven management tool. This thesis, using a nonequivalent control group design, assessed the effects of a QC intervention on four behavioral outcomes--job satisfaction, work group performance, job effort, and intent to quit/remain. The study's participants represented two separate USAF installations and were all volunteers. A portion of the subjects at each installation received QC training prior to the QC intervention in their respective organizations. The remaining group of subjects comprised the control group. The results indicated QC participation had no significant effect on the outcomes studied; however, numerous recommendations for implementing and evaluating future QC interventions are identified. (Author)

Descriptors :   *Personnel management, *Productivity, *Participative management, *Behavior, Quality, Quality assurance, Quality control, Group dynamics, Intervention, Management, Planning, Performance(Human), Attitudes(Psychology), Job satisfaction, Personnel retention, Attrition, Motivation, Operational effectiveness, Statistical analysis, Tables(Data), Air Force research, Theses

Subject Categories : Administration and Management
      Psychology
      Personnel Management and Labor Relations

Distribution Statement : APPROVED FOR PUBLIC RELEASE