Accession Number : ADA181105

Title :   GUSTO (Gateway User Support and Training Office): Training Tailored to User Needs.

Descriptive Note : Final rept.,

Corporate Author : DEFENSE TECHNICAL INFORMATION CENTER ALEXANDRIA VA OFFICE OF INFORMATION SYSTEMS AND TECHNOLOGY

Personal Author(s) : Powell,Marjorie E

PDF Url : ADA181105

Report Date : May 1987

Pagination or Media Count : 10

Abstract : The mission of the Defense Technical Information Center (DTIC) includes facilitating access to scientific and technical information available from hundreds of databases, online services, and networks. Currently under development at DTIC, the DoD Gateway Information System (DGIS) is designed to meet the diverse needs of its users, incorporating accessing, downloading, merging, and post-processing information from a wide variety of sources. Established in the fall of 1985, the Gateway User Support and Training Office (GUSTO) provides telephone hotline service, documentation on the system, training, and evaluation of user response to DGIS. Training courses recognize the heterogeneity of the DoD user population, ranging from professional intermediaries, highly adept at online searches, to bench researchers and scientists to managers, who really would like to 'talk' to their computers. Another critical consideration has been flexibility and rapid response to change. DGIC is a developing system, and all staff affiliated with the project are acutely attuned to adapting quickly to user needs and requests. The foremost consideration in the development of DGIS has been the disparity in needs and knowledge levels of the user population. Training and documentation have been tailored to address those issues, and GUSTO will continue to actively provide the needed service.

Descriptors :   *USER NEEDS, *INFORMATION SYSTEMS, *INFORMATION RETRIEVAL, *DATA BASES, TRAINING, TECHNICAL INFORMATION CENTERS, INFORMATION PROCESSING, TELEPHONE LINES, COMPUTER PROGRAM DOCUMENTATION, NETWORKS

Subject Categories : Information Science
      Computer Programming and Software

Distribution Statement : APPROVED FOR PUBLIC RELEASE