Accession Number : ADA182982

Title :   Software and System Warranty Issues and Generic Warranty Clause.

Descriptive Note : Final rept.,

Corporate Author : CARNEGIE-MELLON UNIV PITTSBURGH PA SOFTWARE ENGINEERING INST

Personal Author(s) : Druffel,Larry ; Greenberger,I M ; Shuba,Timothy K ; Wood,William G ; Pethia,Richard D

PDF Url : ADA182982

Report Date : Jun 1987

Pagination or Media Count : 65

Abstract : This report describes how to effectively include software issues into a system warranty. The report includes a generic system warranty clause, with a description of the rationale for each paragraph in the clause. The clause will have to be tailored to the circumstances of the system, and some tailoring considerations are described. There is also a description of the important legal, technical, and administrative concerns which are directly related to the warranty issues. The report describes the need for such a systems warranty, and includes firm recommendations on how to use such a warranty to improve the quality of the delivered system.

Descriptors :   *COMPUTER PROGRAM RELIABILITY, *QUALITY ASSURANCE, *GUARANTEES, COMPUTER PROGRAMS, SPECIFICATIONS, PROBLEM SOLVING

Subject Categories : Computer Programming and Software

Distribution Statement : APPROVED FOR PUBLIC RELEASE