Accession Number : ADA185360

Title :   Increasing Accessibility: A Study of the Appointment Process at the USAF Medical Center, Wright-Patterson AFB, Ohio.

Descriptive Note : Master's thesis,

Corporate Author : AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH

Personal Author(s) : Anderson, Gerald G

PDF Url : ADA185360

Report Date : Jul 1987

Pagination or Media Count : 99

Abstract : The inability to obtain an appointment at an Air Force Medical Treatment Facility is a problem for our beneficiaries. This management study reviewed and analyzed the entire appointment process at the United States Air Force Medical Center, Wright-Patterson. The major areas reviewed were the accessibility goals, written directives, appointment availability, releasement of appointments, which appointment system to use, and how the Medical Center publicizes its services. The overall conclusion of this study was that there were certain clinics that needed management attention concerning appointment availability. Also, it was recommended that Wright-Patterson implement a decentralized appointment system instead of the 'combination' one currently being used.

Descriptors :   *MEDICAL SERVICES, *MILITARY MEDICINE, *PLANNING PROGRAMMING BUDGETING, HEALTH CARE FACILITIES, AIR FORCE PERSONNEL, INSURANCE, BENEFITS, AIR FORCE OPERATIONS

Subject Categories : Medicine and Medical Research
      Administration and Management

Distribution Statement : APPROVED FOR PUBLIC RELEASE