Accession Number : ADA186383

Title :   Social Security: Staff Reductions and Service Quality.

Corporate Author : GENERAL ACCOUNTING OFFICE WASHINGTON DC HUMAN RESOURCES DIV

PDF Url : ADA186383

Report Date : Sep 1987

Pagination or Media Count : 55

Abstract : This briefing report is the last of three reports on staff reductions and service quality at the Social Security Administration during fiscal year 1987, It describes changes in staffing and performance for the third quarter of FY 1987 as compared to prior periods and presents the results of visits to 13 offices where allegations had been made about practices affecting reported office performance. Overall, key performance indicators continue to show stable performance as staff levels continue to decline. However, one exception to this was processing time for hearings in the Office of Hearings and Appeals, which increased while staffing decreased. In our visits to 13 offices, employees said that practices that can distort reported performance are occuring. It is unclear to what extent the root causes of these improper practices are local management shortcomings, poor employee performance, or other factors cited by employees, such as insufficient staff or overemphasis on achieving certain productivity goals.

Descriptors :   *SOCIAL SECURITY, *PUBLIC ADMINISTRATION, INDICATORS, PROCESSING, QUALITY, STABILITY, PERSONNEL MANAGEMENT, EFFICIENCY

Subject Categories : Economics and Cost Analysis

Distribution Statement : APPROVED FOR PUBLIC RELEASE