Accession Number : ADA186383
Title : Social Security: Staff Reductions and Service Quality.
Corporate Author : GENERAL ACCOUNTING OFFICE WASHINGTON DC HUMAN RESOURCES DIV
PDF Url : ADA186383
Report Date : Sep 1987
Pagination or Media Count : 55
Abstract : This briefing report is the last of three reports on staff reductions and service quality at the Social Security Administration during fiscal year 1987, It describes changes in staffing and performance for the third quarter of FY 1987 as compared to prior periods and presents the results of visits to 13 offices where allegations had been made about practices affecting reported office performance. Overall, key performance indicators continue to show stable performance as staff levels continue to decline. However, one exception to this was processing time for hearings in the Office of Hearings and Appeals, which increased while staffing decreased. In our visits to 13 offices, employees said that practices that can distort reported performance are occuring. It is unclear to what extent the root causes of these improper practices are local management shortcomings, poor employee performance, or other factors cited by employees, such as insufficient staff or overemphasis on achieving certain productivity goals.
Descriptors : *SOCIAL SECURITY, *PUBLIC ADMINISTRATION, INDICATORS, PROCESSING, QUALITY, STABILITY, PERSONNEL MANAGEMENT, EFFICIENCY
Subject Categories : Economics and Cost Analysis
Distribution Statement : APPROVED FOR PUBLIC RELEASE