Accession Number : ADA187865

Title :   A Strategic Plan for Support of Expert Systems in Organizations.

Descriptive Note : Master's thesis,

Corporate Author : AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF SYSTEMS AND LOGISTICS

Personal Author(s) : Boggs, Paul R

PDF Url : ADA187865

Report Date : Sep 1987

Pagination or Media Count : 158

Abstract : The purpose of this study was to elicit lessons learned in business and industry in the fielding of expert systems. The study looked at 12 research questions dealing with the acquisition, maintenance, documentation, organizational, performance, personnel, and software modification issues associated with the support of expert systems. The study surveyed the Fortune 500 corporations via questionnaire and telephonic interviews. The study that the Fortune 500 corporations viewed expert systems as an instrument of strategic advantage and were very protective of what is considered proprietary information. The study found the corporations to be particularly secretive about costs of acquiring and maintaining expert systems. Analysis of the questionnaire and interview data found that expert systems in the Fortune 500 are predominately delivered on personal computer hardware and software systems, and primarily developed and maintained in-house. Support issues such as the software modification, performance, and documentation issues are still being addresses. Keywords: Theses; Artificial intelligence; Systems management.

Descriptors :   *ARTIFICIAL INTELLIGENCE, *COMPUTER PROGRAMS, ACQUISITION, COMPUTERS, CORPORATIONS, INDUSTRIES, MICROCOMPUTERS, MODIFICATION, PLANNING, STRATEGY, SYSTEMS MANAGEMENT, THESES, UTILIZATION, ORGANIZATIONS, SURVEYS

Subject Categories : Computer Systems Management and Standards

Distribution Statement : APPROVED FOR PUBLIC RELEASE