Accession Number : ADA193047

Title :   A Study to Determine the Best Model and the Optimal Feasible Method for Reducing No-Show Behavior at a Military Social Work Clinic.

Descriptive Note : Master's thesis,

Corporate Author : ARMY RESEARCH INST OF ENVIRONMENTAL MEDICINE NATICK MA

Personal Author(s) : Smith, Michael J

PDF Url : ADA193047

Report Date : May 1983

Pagination or Media Count : 113

Abstract : The study determined the best model to describe the high Social Work Service no-show rate for new patients and developed alternatives to reduce this no-show rate. The study collected data in three phases to ensure that no major actions changed in procedures of patient no-shows and that alternatives implemented were for a thirty-day trial period. The study concluded that the variable element was a delay in the appointment request to the appointment time. The alternatives of flexible appointments and improved screening by the appointment clerks did decrease the no-show rate. Keywords: Health care; Appointment absenteeism.

Descriptors :   *OUTPATIENT CLINICS, *MANAGEMENT PLANNING AND CONTROL, *ADMINISTRATIVE PERSONNEL, *ABSENTEEISM, HEALTH, PATIENTS, SOCIAL WELFARE, VARIABLES, BEHAVIOR

Subject Categories : Administration and Management
      Medicine and Medical Research

Distribution Statement : APPROVED FOR PUBLIC RELEASE