Accession Number : ADA193534

Title :   Quality: The Elusive Challenge.

Descriptive Note : Student rept.,

Corporate Author : AIR COMMAND AND STAFF COLL MAXWELL AFB AL

Personal Author(s) : Long, Terrence P

PDF Url : ADA193534

Report Date : Apr 1988

Pagination or Media Count : 22

Abstract : Every year the Department of Defense spends billions to buy military hardware and software, and every year it spends billions more to fix what should have been done right the first time. In 1982, a DOD conference report estimated hidden factory costs--scrap, rework, and repair--at $13.5 billion. To some, this estimate may seem unreasonably high; however, even if it were only half that amount, the cost is still unacceptable. For example, this magnitude of waste equates to scrapping 33 B-1Bs (at $220 million per copy) every year and represents an intolerable waste of precious defense dollars. Such waste, lack of quality, unnecessarily increases the cost of weapon systems and saps America of its military preparedness, readiness, and economic strength. What is quality? Is DOD getting the quality it wants? If not, why not? Quality remains an elusive challenge for DOD even after several years of improvement initiatives having been implemented. The study purports that quality will remain elusive until DOD adequately organizes, trains, and staffs for quality,; until it recognizes the limitations of the defense market forces to elicit quality products; until it stops choosing schedule over conformance to contract requirements; until product design and manufacturing processes are optimized for quality.

Descriptors :   *QUALITY ASSURANCE, *CONTRACT ADMINISTRATION, COMPUTER PROGRAMS, CONTRACTS, COSTS, DEFENSE SYSTEMS, DEPARTMENT OF DEFENSE, ECONOMICS, MANUFACTURING, MILITARY EQUIPMENT, MILITARY OPERATIONS, OPERATIONAL READINESS, QUALITY, REQUIREMENTS, WEAPON SYSTEMS

Subject Categories : Administration and Management

Distribution Statement : APPROVED FOR PUBLIC RELEASE