Accession Number : ADA195350

Title :   A Study to Develop a Method of Assessing Military Hospital Health Care Delivery Performance for Use in a Quality Assurance Program.

Descriptive Note : Master's thesis Jul 80-May 81,

Corporate Author : ARMY HEALTH CARE STUDIES AND CLINICAL INVESTIGATION ACTIVITY FORT SAM HOUSTON TX

Personal Author(s) : Callaghan, John A

PDF Url : ADA195350

Report Date : May 1981

Pagination or Media Count : 156

Abstract : The purpose of this project was to test a method for developing a problem list using patient and staff perspectives to be used in the hospital's quality assurance program. It involved the random sampling of patients and staff, evaluating responses, and asking the patients and staff to rank those problems with high initial frequency. The list was to be a useful tool for the hospital's quality assurance program. The list of best performance areas provides a good rating of where the patient and hospital have a good mesh of expectation and performance. The methodology has potential for use as an annual evaluation of hospital performance and quality assurance progress. It can be an effective public relations tool to enhance the hospital's image through community and staff involvement with hospital planning. Theses.

Descriptors :   *HOSPITALS, *QUALITY ASSURANCE, *MILITARY MEDICINE, PATIENTS, PLANNING, PUBLIC RELATIONS, SAMPLING, TEST AND EVALUATION, THESES, MEDICAL SERVICES, MILITARY FACILITIES, MANAGEMENT, PERFORMANCE(HUMAN)

Subject Categories : Administration and Management
      Medicine and Medical Research

Distribution Statement : APPROVED FOR PUBLIC RELEASE