Accession Number : ADA246007

Title :   Measuring the Effectiveness of Information Systems

Descriptive Note : Master's thesis

Corporate Author : NAVAL POSTGRADUATE SCHOOL MONTEREY CA

Personal Author(s) : Cyrus, Angela W.

PDF Url : ADA246007

Report Date : JUN 1991

Pagination or Media Count : 70

Abstract : Measuring the effectiveness of information systems (IS) is an issue that has generated debate and research among academics and practitioners. This thesis consolidates the numerous and various approaches to measuring IS effectiveness into six general schools of thought: user satisfaction, system usage, performance/usefulness, productivity, value analysis and cost-benefit analysis. It then presents a model for examining the various linkages that exist among the IS effectiveness measures. These linkages include: user satisfaction and system usage, system usage and performance, performance and productivity, and productivity and cost justification. This research provides a user a summary of the IS effectiveness literature of the past two decades and a consolidated reference for measuring the effectiveness of information systems.

Descriptors :   *INFORMATION SYSTEMS, *BENEFITS, SCHOOLS, COST ANALYSIS, THESES, COSTS, PRODUCTIVITY

Subject Categories : Information Science

Distribution Statement : APPROVED FOR PUBLIC RELEASE