Accession Number : ADA258021

Title :   Army Family Health Seeking Behavior and Satisfaction: A Life-Course Perspective.

Descriptive Note : Annual rept. (Final) 1 Jun 87-30 Apr 91,

Corporate Author : FLORIDA UNIV GAINESVILLE CENTER FOR GERONTOLOGICAL STUDIES

Personal Author(s) : Von Mering, Otto O. ; Henretta, John C.

Report Date : 20 MAY 1991

Pagination or Media Count : 347

Abstract : This four-year study identifies and documents the characteristics of interactions that lead to' satisfaction and dissatisfaction within the military health care system. A multi-method research methodology was devised which included client interviews, provider interviews, a general Army post catchment area population mail survey, and analysis of Army documents and post medical administration meeting notes, and consecutive field observations. The overall results are: (1) The quantity and quality of services delivered influences the client and provider experiences of receiving 'proper' care; (2) Military health care personnel tend to assume the existence of 'unequal' care between different ranks; (3) In general, clients tend to be confused about their actual health care options; (4) Perceptions of patient-provider encounters vary systematically by clinic location; (5) The Army health care system may need to tailor its ambulatory services to the particular needs of the divergent population it serves; (6) Satisfaction with health care depends on whether it is perceived as an entitlement, a fringe benefit, or a special reward: (7) Long-range, integrated well-being promotion programs to enhance self-health care knowledge are underdeveloped; (8) The division of management and authority over post health care has a negative impact on client readiness and willingness to inquire about self-care; and (9) Health care satisfaction at the individual level depends on smooth interactions between the Division Command and MEDDAC. Army health care perceptions and satisfactions, Health service utilization, Health care access and information Seeking, Health self-care perceptions and practices, RA 3.

Descriptors :   *PERCEPTION, *BEHAVIOR, *MEDICAL SERVICES, ACCESS, ARMY, BENEFITS, DIVISION, DOCUMENTS, FRINGE BENEFITS, HEALTH, IMPACT, INTERACTIONS, MANAGEMENT, METHODOLOGY, OBSERVATION, PATIENTS, PERSONNEL, POPULATION, QUALITY, QUANTITY, SURVEYS, UTILIZATION, HEALTH CARE FACILITIES, FAMILIES(HUMAN).

Subject Categories : Psychology
      Medicine and Medical Research

Distribution Statement : APPROVED FOR PUBLIC RELEASE