Accession Number : ADA278817

Title :   Initial Implementation of Continuous Quality Improvement at William Beaumont Army Medical Center, El Paso, Texas: A Case Study Analysis.

Descriptive Note : Master's thesis,

Corporate Author : ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATI ON

Personal Author(s) : Turner, Betty E.

Report Date : AUG 1993

Pagination or Media Count : 125

Abstract : The purpose of this study was to document the Executive Quality Council (EQC) at William Beaumont Army Medical Center (WBAMC). The documentation produced could prepare the Medical Center for its 1994 JCAHO survey (when leadership contributions to quality improvement will be scored for the first time) and improve its Gateway to Care (GTC) mission to contain cost and improve quality and access. This study could serve as a decision tool to discontinue the WBAMC COI program. The methods and procedures used to document WBAMC's CQI journey followed the Accreditation Manual for Hospitals (AMH) 1993 Quality Assessment and Improvement Standards and Quality Assessment and Improvement Scoring Guidelines (DRAFT) (Appendices B & C). The expected results were achieved. The EQC was successful in initial implementation of the program as measured by the Scoring Guidelines. The full implementation process is projected to take two years. The long-term benefits are expected to be cost containment, improved access, and quality of care as non-value-added activities are eliminated and efficiency of processes is improved. Indications are that CQI techniques are capable of providing improvements in any process by eliminating non-value-added activities. Continuous Quality Improvement (CQI), Executive Quality Council (EQC), Executive Quality Council (EQC), Quality Important Steering Committee (QISC), Quality assessment & improvement scoring guidelines, Total Quality Management (TQM), Gateway to Care (GTC).

Descriptors :   *COSTS, *TOTAL QUALITY MANAGEMENT, *HEALTH CARE FACILITIES, *MEDICAL SERVICES, *RESOURCE MANAGEMENT, *MILITARY MEDICINE, ACCESS, ARMY, BENEFITS, DOCUMENTS, EFFICIENCY, EXECUTIVES, HOSPITALS, LEADERSHIP, MANAGEMENT, MISSIONS, QUALITY, SCORING, STANDARDS, STEERING, SURVEYS, TIME, TOOLS, VALUE.

Subject Categories : Medicine and Medical Research
      Administration and Management
      Economics and Cost Analysis

Distribution Statement : APPROVED FOR PUBLIC RELEASE