Accession Number : ADA291382

Title :   Tax Systems Modernization: Progress Mixed In Addressing Critical Success Factors.

Corporate Author : GENERAL ACCOUNTING OFFICE WASHINGTON DC INFORMATION MANAGEMENT AND TECHNOLOGY DIV

PDF Url : ADA291382

Report Date : 02 APR 1992

Pagination or Media Count : 20

Abstract : The GAO testified last year that IRS multibillion dollar Tax Systems Modernization program represents the agency's latest attempt to modernize the agency's antiquated tax processing system. Eight factors remained, however, that IRS needed to address to ensure the modernization program's success. These factors were: (1) Development and integration of a vision of how IRS intends to do business in the future using the new technology. (2) Completion of key planning components. (3) Implementation of a project tracking mechanism. (4) Development of a strategy for dealing with technological readiness risks. (5) Improving the procurement process. (6) Better management of the systems development process. (7) Implementation of a strategy for hiring, training, and retaining managerial and technical staff. (8) Paying greater attention to security and privacy issues. IRS has made significant progress in addressing some of these critical success factors. More attention should be paid to the planning, technological readiness, procurement and systems development processes, however. Ultimately, the success or failure of the modernization will rest on IRS top management commitment to the program.

Descriptors :   *ACCOUNTING, *DATA PROCESSING SECURITY, *COST ANALYSIS, *TAXES, DATA PROCESSING, CONGRESS, INTEGRATED SYSTEMS, MANAGEMENT INFORMATION SYSTEMS, MANAGEMENT PLANNING AND CONTROL, OPERATIONAL READINESS, REPORTS, PLANNING, PROCUREMENT, ELECTRONIC SECURITY, FORMS(PAPER), MONEY.

Subject Categories : Administration and Management
      Economics and Cost Analysis
      Computer Systems Management and Standards
      Information Science
      Government and Political Science

Distribution Statement : APPROVED FOR PUBLIC RELEASE