Accession Number : ADA291494

Title :   Equal Opportunity Climate and Total Quality Management: A Preliminary Study.

Descriptive Note : Final rept. May-Jul 94,

Corporate Author : DEFENSE EQUAL OPPORTUNITY MANAGEMENT INST PATRICK AFB FL

Personal Author(s) : Knouse, Stephen B. ; Smith, Alvin ; Knouse, Patricia

PDF Url : ADA291494

Report Date : SEP 1994

Pagination or Media Count : 30

Abstract : The purpose of the present study is to show the relationship between military Equal Opportunity (EO) and Total Quality Management (TQM). Three military units were identified that had a recognized TQM program and had completed the Military Equal Opportunity Climate Survey (MEOCS). These three units were fairly diverse (43% minorities and 22% female). Perceived quality of work group output of these units correlated with work group effectiveness, commitment, satisfaction, positive EO behaviors (minorities asked to make suggestions, socializing), fair treatment, and supervision. Discussion centered on exploring a positive EO climate as a precursor to an effective TQM program. This paper recommends that DEOMI build a data base of military organizations with recognized TQM programs who have completed the MEOCS and that DEOMI create a quality scale for the MEOCS. (MM)

Descriptors :   *MILITARY PERSONNEL, *MINORITIES, *TOTAL QUALITY MANAGEMENT, PERSONNEL MANAGEMENT, DISCRIMINATION, WOMEN, JOB SATISFACTION, AWARDS, SEXUAL HARASSMENT.

Subject Categories : Administration and Management
      Sociology and Law
      Personnel Management and Labor Relations

Distribution Statement : APPROVED FOR PUBLIC RELEASE