Accession Number : ADA292330

Title :   Establishing Effective Management Controls for the Defense Personnel Support Center's Mail Service Pharmacy Demonstration Project.

Descriptive Note : Final rept.,

Corporate Author : LOGISTICS MANAGEMENT INST MCLEAN VA

Personal Author(s) : Stevens, Thomas C. ; Nolan, Richard T.

PDF Url : ADA292330

Report Date : JUN 1994

Pagination or Media Count : 14

Abstract : In FY93 the National Defense Authorization and Appropriations Act Congress directed DoD to set up a demonstration project to evaluate the use of the mail to provide maintenance-dose pharmaceuticals to eligible beneficiaries. The project's goal was to test customer acceptance of mail service pharmacy and the concept's potential for reducing health care costs and military staffing requirements prior to the establishment of a DoD-wide effort. The Defense Personnel Support Center (DPSC) is contracting with a private Sector mail service provider to provide this service. As the contract administrator, DPSC wishes to ensure that it have effective management procedures in place in the following four areas: Validation of customer eligibility; certification of contractor billing; monitoring of customer satisfaction; prevention of the diversion of product bought at government prices to commercial customers. This report recommends actions in the above areas that the DPSC should take to effectively manage its mail service contract and it recommendations actions that it can take to reduce the cost of mail service pharmacy contracts in the future.

Descriptors :   *PHARMACIES, LOGISTICS SUPPORT, MANAGEMENT PLANNING AND CONTROL, CONTRACTS, DEFENSE SYSTEMS, MANAGEMENT, VALIDATION, DEMONSTRATIONS, COSTS, PERSONNEL, MEDICAL SERVICES, POSTAL SERVICE, NATIONAL DEFENSE.

Subject Categories : Pharmacology

Distribution Statement : APPROVED FOR PUBLIC RELEASE