Accession Number : ADA293011
Title : An Assessment of the Organizational Culture of Dewitt Army Community Hospital One Year After the Implementation of Total Quality Management.
Descriptive Note : Final rept. Jul 93-Jul 94,
Corporate Author : ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATI ON
Personal Author(s) : Goodwin, Michael P.
PDF Url : ADA293011
Report Date : 10 JUN 1994
Pagination or Media Count : 53
Abstract : Dewitt Army Community Hospital (DACH), a 68 bed hospital located at Ft. Belvoir, Virginia is now one year into its quality transformation. Over the course of the past year, the hospital has invested heavily in adopting the TQM philosophy, spending over $100,000 to formally train 350 of 863 staff members in TQM. The DACH leadership desires to develop a cultural climate that reflects the TQM philosophy, i.e. a climate that fosters team work, innovation, risk taking, involvement, and concern for quality. The purpose of this project was to assess the organizational culture of DACH as it relates to TQM. Supporting objectives were to (1) validate or refute the DACH leadership's intuitive assessment of the current culture, (2) identify areas of the culture that need additional focused attention, and (3) serve as a benchmark against which to judge future assessments in the future. The results of the study suggest that many of the practices indicative of a TQM culture are present at DACH. The staff of DACH seem to have high morale and a good awareness of their mission. They look for an discuss ways to improve their work and are concerned about their customers.
Descriptors : *MILITARY MEDICINE, *MEDICAL SERVICES, *HOSPITALS, *TOTAL QUALITY MANAGEMENT, VIRGINIA, ORGANIZATIONS, RISK, LEADERSHIP, MANAGEMENT, ARMY FACILITIES, TEAMS(PERSONNEL), MORALE, COSTS, QUALITY, CLIMATE, CULTURE, AWARENESS, TRANSFORMATIONS.
Subject Categories : Medical Facilities, Equipment and Supplies
Administration and Management
Medicine and Medical Research
Distribution Statement : APPROVED FOR PUBLIC RELEASE