Accession Number : ADA293135

Title :   NAESU Management of Engineering and Technical Services.

Descriptive Note : Final rept. Sep 93-Dec 94,

Corporate Author : NAVAL POSTGRADUATE SCHOOL MONTEREY CA

Personal Author(s) : Boynton, R. E. ; Seiden, N. E. ; Vaughan, L. E.

PDF Url : ADA293135

Report Date : MAR 1995

Pagination or Media Count : 68

Abstract : This research reports the views of Engineering and Technical Specialists (ETS or techreps) and their customers. The views were gathered from a variety of locations using group interviews and questionnaires. The questionnaires asked techreps to rate the Importance of various activities and the Time Spent on them. The customer questionnaire rated the Importance and Value Added of the activities. Although the focus is on the Naval Aviation Engineering Service Unit (NAESU), it also includes data from the Army, Air Force, and Navy Fleet. Techreps principal activities relate to on-the job training, classroom training, and maintenance advice and assistance. There are distinct differences between the priority and time spent on various activities by techreps from the four service groups. Customers, operations and maintenance personnel at various levels, believe techreps are essential to enable military personnel to operate and maintain the equipment assigned to their units. Both techreps and customers state that the need for techreps results from deficiencies in military training, assignment practices, lack of experienced personnel, inadequate technical data, parts shortages, sophistication of equipment, and other systemic problems. Techreps help compensate for mismatches in the overall logistics system. The report concludes with recommendations designed to improve the overall management of techreps. (MM)

Descriptors :   *LOGISTICS SUPPORT, *JOB TRAINING, *LOGISTICS MANAGEMENT, *TECHNICIANS, *MANAGEMENT ENGINEERING, MAINTENANCE, MILITARY PERSONNEL, NAVAL AVIATION, AIRCRAFT, MILITARY TRAINING, QUESTIONNAIRES.

Subject Categories : Administration and Management
      Personnel Management and Labor Relations
      Logistics, Military Facilities and Supplies

Distribution Statement : APPROVED FOR PUBLIC RELEASE