Accession Number : ADA293187

Title :   The Influence of Organizational Factors on the Activities of a Process Improvement Team.

Descriptive Note : Final rept. Jul 92-Jul 93,

Corporate Author : ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATI ON

Personal Author(s) : Nuppenau, Rea M.

PDF Url : ADA293187

Report Date : DEC 1993

Pagination or Media Count : 106

Abstract : This case study is a discussion and analysis of the influence that various organizational factors can have on the ability of a Process Improvement Team to accomplish its goal. The organizational factors identified in this study include: (1) an Army organization's culture, (2) a healthcare organization with professional providers, (3) visible leadership support, (4) a formal Total Quality Management organizational structure and (5) Total Quality Management training. One of the most significant organizational factors identified by the Process Improvement Team members that negatively influenced the ability of the team to achieve its goal was the lack of empowerment to improve the process under investigation. Education covering the barriers to Total Quality Improvement implementation and a reorganization TQM training by departments may diminish some of the influence that the organizational factors have on the ability of Process Improvement Teams to accomplish their goals.

Descriptors :   *TOTAL QUALITY MANAGEMENT, *MILITARY ORGANIZATIONS, ORGANIZATIONS, LEADERSHIP, MANAGEMENT, TEAMS(PERSONNEL), CASE STUDIES, QUALITY, VISIBILITY, ARMY, CULTURE, MANAGEMENT TRAINING.

Subject Categories : Administration and Management

Distribution Statement : APPROVED FOR PUBLIC RELEASE