Accession Number : ADA293218

Title :   Patient Satisfaction with Obstetrics Care at Walter Reed Army Medical Center.

Descriptive Note : Final rept. Jul 93-Jul 94,

Corporate Author : ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATI ON

Personal Author(s) : Garr, Mary E.

PDF Url : ADA293218

Report Date : AUG 1994

Pagination or Media Count : 88

Abstract : This study focused on determining which factors in nursing services influence patient satisfaction on the obstetrics ward of WRAMC. I developed a survey instrument to evaluated patient satisfaction. I looked specifically at the dimensions of teaching, communication, physical care, interaction between patients and nursing staff, interaction within the family, ancillary services, and overall satisfaction. I also analyzed the influence of various demographic and clinical variables. After testing the survey, I administered it, and then analyzed the data using descriptive, univariate, and multivariate statistics. The most significant finding is that patient's satisfaction with teaching may be the most important predictor of patients overall level of satisfaction. Overall, the study indicated that patients are satisfied with the obstetrical services they receive at WRAMC.

Descriptors :   *SURVEYS, *MILITARY MEDICINE, *PATIENTS, *MEDICAL SERVICES, EDUCATION, PREDICTIONS, PHYSICAL PROPERTIES, MULTIVARIATE ANALYSIS, DEMOGRAPHY, ARMY FACILITIES, STATISTICS, CLINICAL MEDICINE, INSTRUMENTATION, HOSPITALS, HEALTH CARE FACILITIES, NURSING, OBSTETRICS.

Subject Categories : Medicine and Medical Research
      Test Facilities, Equipment and Methods

Distribution Statement : APPROVED FOR PUBLIC RELEASE