Accession Number : ADA299963

Title :   Airport Security Screener and Checkpoint Security Supervisor Training Workshops.

Descriptive Note : Final rept.,

Corporate Author : FEDERAL AVIATION ADMINISTRATION TECHNICAL CENTER ATLANTIC CITY NJ

Personal Author(s) : Fobes, J. L. ; Lafaro, Ronald ; Klock, Brenda ; Gibb, Gerald D. ; Baker, James S.

PDF Url : ADA299963

Report Date : AUG 1995

Pagination or Media Count : 121

Abstract : This report describes the development and implementation of a unique program to improve the interpersonal skills of airline passenger baggage screener personnel and their supervisors. Training emphasized communication and conflict resolution skills.

Descriptors :   *JOB TRAINING, *PERFORMANCE TESTS, *SECURITY, *AVIATION SAFETY, *MANAGEMENT TRAINING, SKILLS, RESOLUTION, X RAYS, SUPERVISORS, COMMUNICATION AND RADIO SYSTEMS, CONFLICT, AIRPORTS, PASSENGERS, INTERPERSONAL RELATIONS, BAGS.

Subject Categories : Military Aircraft Operations
      Personnel Management and Labor Relations
      Safety Engineering

Distribution Statement : APPROVED FOR PUBLIC RELEASE