Accession Number : ADA300652

Title :   Aggregating Organizational Performance Metrics Using the Analytic Hierarchy Process.

Descriptive Note : Master's thesis,

Corporate Author : AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH SCHOOL OF LOGISTICS AND ACQUIS ITION MANAGEMENT

Personal Author(s) : Indermill, Bret L.

PDF Url : ADA300652

Report Date : SEP 1995

Pagination or Media Count : 173

Abstract : Measurement provides factual information which is necessary for effective control of business processes. Implementing a Total Quality Management (TQM) philosophy is a common process in many organizations today. The United States Air Force is using the Malcolm Baldrige National Quality Award criteria to measure organizational performance in implementing the Quality Air Force (QAF) initiative. Unfortunately, the Baldrige-based unit self-assessment (USA) process is an inconsistent measure due to its subjectivity, and is also time consuming to use. This study determined that a new USA method based on the analytic hierarchy process (AHP) was not a significant improvement over the existing QAF-USA method. Specifically, this study developed a new USA scoring method by adapting the AHP to use existing QAF evaluation criteria. A group of 11 evaluators used this new AHP-USA method to score a portion of a USA report, and they also compared the AHP-USA method to the QAF-USA method to gauge its understandability, usability, believability and applicability. The resulting data was used to determine the overall feasibility and desirability of using the new method as a replacement for the QAF-USA method.

Descriptors :   *PERFORMANCE(HUMAN), *TOTAL QUALITY MANAGEMENT, *ORGANIZATION THEORY, MANAGEMENT PLANNING AND CONTROL, DECISION MAKING, COST EFFECTIVENESS, COMPARISON, DEMOGRAPHY, TEAMS(PERSONNEL), ACCURACY, THESES, AIR FORCE PERSONNEL, FEASIBILITY STUDIES, PRODUCTIVITY, NETWORK ANALYSIS(MANAGEMENT), HIERARCHIES, JUDGEMENT(PSYCHOLOGY), PSYCHOMETRICS, AIR FORCE PLANNING, SCORING.

Subject Categories : Administration and Management
      Military Forces and Organizations

Distribution Statement : APPROVED FOR PUBLIC RELEASE