Accession Number : ADA300684

Title :   Establishing a Standardized Set of Base-Level Transportation Metrics.

Descriptive Note : Master's thesis,

Corporate Author : AIR FORCE INST OF TECH WRIGHT-PATTERSON AFB OH

Personal Author(s) : Marsh, Kyle D.

PDF Url : ADA300684

Report Date : SEP 1995

Pagination or Media Count : 99

Abstract : Previous research in transportation performance measures found current measures in the operations and maintenance functions inadequate by transportation officers Air Force wide. Past research forced on existing measures and only two transportation functions. Conversely, this research evaluates existing and proposed measures for all base-level transportation functions. The goal of this research is to establish a standardized set of transportation metrics. Metrics are a measuring tool and a component of strategic planning; metrics help organizations meet goals related to customer satisfaction. The research's goal was accomplished by surveying enlisted personnel, officers, and civilians serving in the Air Force. The sample consisted of transportation personnel (transporters) and customers of transportation. The findings also indicate a dissatisfaction with existing transportation measures and an eagerness for more meaningful measures.

Descriptors :   *PERFORMANCE(HUMAN), *AIR FORCE PERSONNEL, *TOTAL QUALITY MANAGEMENT, *MILITARY TRANSPORTATION, MANAGEMENT PLANNING AND CONTROL, COST EFFECTIVENESS, JOB TRAINING, AIRCRAFT MAINTENANCE, STRATEGIC ANALYSIS, MANPOWER UTILIZATION, MILITARY STANDARDS, INSTRUCTIONAL MATERIALS, ENLISTED PERSONNEL, THESES, CARGO, PRODUCTIVITY, OFFICER PERSONNEL, AIR TRANSPORTATION, AIR FORCE OPERATIONS, SQUADRONS, MANAGEMENT TRAINING.

Subject Categories : Personnel Management and Labor Relations
      Logistics, Military Facilities and Supplies

Distribution Statement : APPROVED FOR PUBLIC RELEASE