Accession Number : ADA300815

Title :   Process Improvement: The DSMC Approach (PRIMA). Second Edition.

Corporate Author : DEFENSE SYSTEMS MANAGEMENT COLL FORT BELVOIR VA

PDF Url : ADA300815

Report Date : OCT 1995

Pagination or Media Count : 176

Abstract : The institutionalization of quality philosophy and practice is the number one priority at the Defense Systems Management College (DSMC). This implies a management system that focuses on the needs and requirements of its customers; has a systems perspective; uses teams to make continual improvement on processes; gets everyone committed to excellence; and has the leadership to align systems, strategies, and people. During a June 1993 off-site, DSMC leadership developed five critical success factors required for this type of management system to exist at DSMC. One of the imperatives was the development of a standard process for making continual, incremental improvements in all processes. This guidebook is the first step for this critical success factor. This guide provides a framework for how we will build quality "into" our organization by managing and improving processes. Our goal is not to "do quality" for the sake of doing quality or to do it parallel to regular work. Our goal is to clearly define our job, understand how it fits into the overall DSMC system and then determine how to do that job in a quality way that meets all of the customers requirements. The purpose of Process Improvement: The DSMC Approach (PRIMA) is to serve as a catalyst to move us from "thinking about" quality to actually doing it in our daily jobs. ThIs handbook will assist DSMC in taking knowledge about quality management principles and turning it into "know-how" for daily operations. (KAR) p. 7

Descriptors :   *MANAGEMENT PLANNING AND CONTROL, *SYSTEMS APPROACH, *SYSTEMS MANAGEMENT, DEPARTMENT OF DEFENSE, JOBS, DEFENSE SYSTEMS, MANAGEMENT, QUALITY, UNIVERSITIES, HANDBOOKS.

Subject Categories : Administration and Management

Distribution Statement : APPROVED FOR PUBLIC RELEASE