Accession Number : ADA301615

Title :   A Benchmarking Report on Functional Process Improvement.

Descriptive Note : Final rept.

Corporate Author : ASSISTANT SECRETARY OF DEFENSE (COMMAND CONTROL COMMUNICATIONS AND INTELLIGENC E) WASHINGTON DC

PDF Url : ADA301615

Report Date : 04 NOV 1993

Pagination or Media Count : 77

Abstract : During the period from August 23, 1993 to September 15, 1993, the Assistant for Business Process Improvement (DASD/IM) conducted an external benchmark study to discover best practices of business process improvement. This study is one of the ongoing efforts to improve the Department of Defense methodology for functional process improvement. Process improvement is itself a process and is subject to the same requirements for continuous improvement as are all functional processes in the Department. Benchmarking is an integral component of improvement efforts. Infact, competition for the Malcolm Baldrige National Quality Award mandates the use of continuous benchmarking to set performance targets and to uncover best business practices.

Descriptors :   *COMMERCE, *MANAGEMENT PLANNING AND CONTROL, *OPERATIONAL EFFECTIVENESS, *ORGANIZATION THEORY, *CORPORATE INFORMATION MANAGEMENT, COMMAND CONTROL COMMUNICATIONS, DEPARTMENT OF DEFENSE, TARGETS, STANDARDS, EXTERNAL, TOTAL QUALITY MANAGEMENT.

Subject Categories : Administration and Management

Distribution Statement : APPROVED FOR PUBLIC RELEASE