Accession Number : ADA301744

Title :   Customer Involvement in the Design Phase of Construction.

Descriptive Note : Master's thesis,

Corporate Author : MARYLAND UNIV COLLEGE PARK DEPT OF CIVIL ENGINEERING

Personal Author(s) : Tryon, Thomas B.

PDF Url : ADA301744

Report Date : 1995

Pagination or Media Count : 24

Abstract : The principals and tools of Total Quality Management (TQM) have gradually made their way into the construction process as a whole. Various phases of the process, mostly large size projects, have experimented with TQM tools, team building, and customer involvement and have found success. Here, the intention is to present the reasons for this success and discuss how they may be applied to smaller projects which are found at the Public Works level of a Naval Base. (MM)

Descriptors :   *CONSTRUCTION, *TOTAL QUALITY MANAGEMENT, CONTRACT ADMINISTRATION, TEAMS(PERSONNEL), THESES, COSTS, DESIGN CRITERIA, NAVAL SHORE FACILITIES, CONSUMERS.

Subject Categories : Administration and Management
      Construction Equipment, Materials & Supplies

Distribution Statement : APPROVED FOR PUBLIC RELEASE