Accession Number : ADA306915

Title :   Using Performance Indexing to Measure Organizational Gains in White Collar Environments.

Descriptive Note : Final rept. 1 Oct 92-30 Sep 94,

Corporate Author : NAVY PERSONNEL RESEARCH AND DEVELOPMENT CENTER SAN DIEGO CA

Personal Author(s) : Tatum, B. C. ; Nebeker, Delbert M. ; De Young, Paul H.

PDF Url : ADA306915

Report Date : MAR 1996

Pagination or Media Count : 32

Abstract : Performance indexing is a useful tool for developing a measurement system of organizational effectiveness. It is particularly useful in white collar organizations because it identifies and measures the outputs that are critical to organizational effectiveness. Performance indexing can be used as a basis for making a Productivity Gain Sharing (PGS) payout. This is demonstrated by (1) showing the steps that are required to build a performance index table and (2) describing the formulae that can be used for making a PGS payout. In addition to measuring product and service outputs, the performance index also allows organizations to track other dimensions of performance that are important indicators of organizational effectiveness.

Descriptors :   *PERFORMANCE(HUMAN), *PRODUCTIVITY, *ORGANIZATION THEORY, *MANAGEMENT BENCHMARKING, OUTPUT, DEPARTMENT OF DEFENSE, MANAGEMENT PLANNING AND CONTROL, INVESTMENTS, FINANCIAL MANAGEMENT, COST EFFECTIVENESS, MANPOWER UTILIZATION, OPERATIONAL EFFECTIVENESS, SCHEDULING, INDEXES, NETWORK ANALYSIS(MANAGEMENT), TOTAL QUALITY MANAGEMENT, JOB SATISFACTION, DESIGN TO COST, EMPLOYEE RELATIONS, REVENUE SHARING.

Subject Categories : Personnel Management and Labor Relations
      Administration and Management
      Military Forces and Organizations

Distribution Statement : APPROVED FOR PUBLIC RELEASE