Accession Number : ADA307238

Title :   Proceedings of the Quality Air Force Symposium '93 Held in Montgomery, Alabama on 19-22 October 1993. The Quest for Quality.

Corporate Author : AIR FORCE QUALITY CENTER MAXWELL AFB AL

PDF Url : ADA307238

Report Date : 1993

Pagination or Media Count : 833

Abstract : The 1993 QAF Symposium Proceedings contain 65 papers written by Air Force personnel on various aspects of quality. Paper topics include: Creative Leadership for Total Quality; Quality Leadership; Evolution of Quality Leadership; TQM; Service Quality Indicator; Satisfaction Surveys; World Class Customer Satisfaction; Is QAF Destined for Failure?; Benchmarking; High Performance Teams; A Tale of Two Teams; Facilitating; A Transition to Teams Teamwork; Developing, Feeding, and Caring for the Quality Council; A Quality-Based Approach to Meeting Air Force Combat Camera Imaging Requirements; Occupational Medicine Services Physical Examination Process Review; Operational Process Action Team; Common Sense Metrics for Staff, Questions for Senior Leaders to ask About QAF Metrics and Tools; Metrics - Measuring Progress; Strategic Planning; Buy In; Empowerment and Involvement; Constraint Analysis; Flow Charts; Computer Tools for TQM; Team Building; Inspection as a TQM Tool; Juran Concept of Self-Control; and others.

Descriptors :   *SYMPOSIA, *AIR FORCE RESEARCH, *AIR FORCE PERSONNEL, *QUALITY ASSURANCE, *TOTAL QUALITY MANAGEMENT, LEADERSHIP, STRATEGIC ANALYSIS, ATTITUDES(PSYCHOLOGY), TEAMS(PERSONNEL), MILITARY MEDICINE, COMPUTER APPLICATIONS, FLOW CHARTING, MILITARY PLANNING, INDICATORS, PERCEPTION(PSYCHOLOGY), COOPERATION, INDUSTRIAL RELATIONS, METRIC SYSTEM.

Subject Categories : Administration and Management
      Military Forces and Organizations

Distribution Statement : APPROVED FOR PUBLIC RELEASE