Accession Number : ADA309120

Title :   Total Quality Management. A Strategic Process for Force XXI.

Descriptive Note : Strategy research rept.,

Corporate Author : ARMY WAR COLL CARLISLE BARRACKS PA

Personal Author(s) : Briscoe, Carole A.

PDF Url : ADA309120

Report Date : 15 APR 1996

Pagination or Media Count : 32

Abstract : Seven and a half years after adopting the TQM philosophy, the Army only has a small portion of the organization participating in the TQM process. To meet the Army's current challenges and to enter the 21st century, Total Quality Management (TQM) can become the strategic management process to support an Army ready and able to accomplish its mission. Today, the Army is facing a shrinking budget and personnel drawdowns that are forcing the military to re-examine how business is being conducted at all levels of the organization. Is TQM the management process for the Army's Force XXI? Research has shown, a primary reason for the failure of TQM in an organization is the lack of top down commitment. Does the Army have the top down commitment to support the TQM initiative? With the proper support and training TQM can be the strategic management process for Army but, it will take dedicated commitment from the Army leadership at all levels.

Descriptors :   *TOTAL QUALITY MANAGEMENT, LEADERSHIP, ARMY PERSONNEL, ARMY PLANNING, MILITARY DOWNSIZING.

Subject Categories : Administration and Management

Distribution Statement : APPROVED FOR PUBLIC RELEASE