Accession Number : ADA309767
Title : Management Reform: Status of Agency Reinvention Lab Efforts.
Corporate Author : GENERAL ACCOUNTING OFFICE WASHINGTON DC GENERAL GOVERNMENT DIV
PDF Url : ADA309767
Report Date : MAR 1996
Pagination or Media Count : 158
Abstract : The National Performance Review (NPR) is a major management reform initiative begun by the President in 1993 and placed under the direction of the Vice President. A key part of that initiative has been the establishment of agency 'reinvention labs,' which are designed to test ways that agencies could improve their performance and customer service by reengineering work processes and eliminating unnecessary regulations. Although a great deal has been written about other NPR-related activities, no one has systematically studied the operation of these labs. Therefore, as part of its ongoing body of work examining NPR issues, GAO reviewed (1) the focus and developmental status of the labs, (2) factors that hindered or assisted their development, (3) whether the labs were collecting performance data, and (4) whether the labs had achieved any results. To accomplish these objectives, GAO visited 12 labs and conducted a telephone and fax survey of all 185 of the labs.
Descriptors : *MANAGEMENT PLANNING AND CONTROL, *OPERATIONAL EFFECTIVENESS, *LABORATORIES, MANAGEMENT, DATA ACQUISITION.
Subject Categories : Administration and Management
Distribution Statement : APPROVED FOR PUBLIC RELEASE