Accession Number : ADA311425

Title :   Industry Use of Advanced Quallty Practices.

Descriptive Note : Final rept.,

Corporate Author : INSTITUTE FOR DEFENSE ANALYSES ALEXANDRIA VA

Personal Author(s) : Richter, Karen J. ; Fiore, Sharon M. ; Bicksler, Barbara A.

PDF Url : ADA311425

Report Date : MAY 1996

Pagination or Media Count : 64

Abstract : This documented briefing gives the results of information collected on a series of questions to determine the extent of industry's use of advanced quality practices both within primes and among their suppliers. The majority of respondents were defense aerospace firms, and the respondents were free to define what practices they included under 'advanced quality practices' Information was collected by phone, mail, fax, and over the world wide web. The results show that use of these types of practices is seen as a prime factor in achieving customer satisfaction, i.e., providing a quality product at the right price at the right time.

Descriptors :   *INDUSTRIES, *MANAGEMENT PLANNING AND CONTROL, *QUALITY, TIME, COSTS, DEFENSE INDUSTRY, AEROSPACE INDUSTRY, POSTAL SERVICE, QUESTIONNAIRES.

Subject Categories : Administration and Management
      Mfg & Industrial Eng & Control of Product Sys

Distribution Statement : APPROVED FOR PUBLIC RELEASE