Accession Number : ADA313777

Title :   An Assessment of Patient Satisfaction with Health Care Delivered at Ireland Army Community Hospital.

Descriptive Note : Final rept. Jul 94-Jan 96,

Corporate Author : ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATI ON

Personal Author(s) : Grey, Carolyn M.

PDF Url : ADA313777

Report Date : JAN 1996

Pagination or Media Count : 53

Abstract : THIS SURVEY WAS CONDUCTED IN ORDER TO ASCERTAIN THE OVERALL DEGREE OF SATISFACTION OF A POPULATION OF BENEFICIARIES USING HEALTH SERVICES AT IRELAND ARMY COMMUNITY HOSPITAL. DATA WERE COLLECTED USING A SELF-ADMINISTERED, MAILED QUESTIONNAIRE TO A SAMPLE OF 979 PATIENTS, WITH A RESULTANT RESPONSE RATE OF 46.9%. OVERALL SATISFACTION WAS GOOD, WITH A MEAN SCORE OF 2.55 ON A FIVE-POINT SCALE (1=EXCELLENT, 5=POOR). THE CATEGORY OF ACCESS SCORED LOWEST, WITH 'BASE OF MAKING APPOINTMENTS' BEING THE SINGLE LOWEST- SCORING ITEM. RESPONDENTS, IN THEIR FIFTIES, AND THOSE USING CHAMPUS AS THEIR PRIMARY SOURCE OF HEALTH CARE WERE THE LEAST SATISFIED BENEFICIARIES. MOST OFT-CITED AREAS IN NEED OF IMPROVEMENT WERE THE APPOINTMENT SYSTEM, THE EMERGENCY ROOM, AND STAFF COURTESY.

Descriptors :   *PATIENTS, *MEDICAL SERVICES, *HEALTH CARE FACILITIES, EMERGENCIES, HEALTH, ARMY FACILITIES, POPULATION, SPACE(ROOM), HOSPITALS, BENEFITS, IRELAND, SCORING.

Subject Categories : Medicine and Medical Research
      Medical Facilities, Equipment and Supplies

Distribution Statement : APPROVED FOR PUBLIC RELEASE