Accession Number : ADA314106
Title : A Study to Determine Why Champus Secondary Beneficiaries Elect to Receive Medical Care Outside of William Beaumont Army Medical Center (WBAMC).
Descriptive Note : Final rept. Jul 94-Jul 95,
Corporate Author : ACADEMY OF HEALTH SCIENCES (ARMY) FORT SAM HOUSTON TX HEALTH CARE ADMINISTRATI ON
Personal Author(s) : Ruiz, Jesus H.
PDF Url : ADA314106
Report Date : MAY 1995
Pagination or Media Count : 64
Abstract : Competition with civilian medical organizations challenges military medical organizations to become more customer oriented, especially during this time of budget reductions. Military medical organizations must provide efficient quality care if they are to survive in the ever increasing competitive environment. This requires reliable measurement of the quality of care being provided (as perceived by the patient). The management problem confronted by this study was that no in-depth comprehensive study had ever been conducted to determine which factors lead the CHAMPUS secondary (self insured) population to receive care outside of William Beaumont Army Medical Center (WBAMC). Therefore, no improvements could be made to the WBAMC health care delivery system to better serve the health care needs of this population.
Descriptors : *FAMILY MEMBERS, *ARMY FACILITIES, *QUALITY, *MEDICAL SERVICES, MILITARY PERSONNEL, MANAGEMENT, REDUCTION, MILITARY MEDICINE, CIVILIAN PERSONNEL, PATIENTS, HEALTH SURVEYS, ARMY BUDGETS.
Subject Categories : Administration and Management
Personnel Management and Labor Relations
Medicine and Medical Research
Military Forces and Organizations
Distribution Statement : APPROVED FOR PUBLIC RELEASE