Accession Number : ADA320713

Title :   Implementing Total Quality Management (TQM) III: Feedback and Continuous Improvement.

Descriptive Note : Interim rept. Nov 90-Nov 91,

Corporate Author : ARMSTRONG LAB BROOKS AFB TX

Personal Author(s) : Weaver, Charles N. ; Upton, Malcolm T.

PDF Url : ADA320713

Report Date : DEC 1992

Pagination or Media Count : 23

Abstract : This Special Report discusses the Interpretation and use of Mission Effectiveness (ME) Charts in a Total Quality Management/Methodology for Generating Efficiency and Effectiveness Measures (TQM/MGEEM) system including their relationship to processes and Dr. Deming's 14 points. Also included am how to post results, how to track performance over time, and how to roll up indicators into overall effectiveness scores. This paper explains how to conduct a TGM/MGEEM feedback session Including selecting members and establishing the agenda. It briefly discusses the role of teams in improving processes and identifies pitfalls to avoid in their use.

Descriptors :   *TOTAL QUALITY MANAGEMENT, *TRAINING MANAGEMENT, METHODOLOGY, PERFORMANCE(HUMAN), TEAMS(PERSONNEL), EFFICIENCY, TIME, QUALITY, FEEDBACK, MISSIONS.

Subject Categories : Administration and Management

Distribution Statement : APPROVED FOR PUBLIC RELEASE