Accession Number : ADA323410

Title :   The Use of Total Quality Leadership in Health Promotion Activities in U.S. Navy Commands.

Descriptive Note : Final rept. Oct 93-Sep 96,

Corporate Author : NAVAL HEALTH RESEARCH CENTER SAN DIEGO CA

Personal Author(s) : Hourani, Laurel L. ; Hurtado, Suzanne L. ; Graham, Wendy F.

PDF Url : ADA323410

Report Date : NOV 1996

Pagination or Media Count : 49

Abstract : Total Quality Leadership (TQL) is a participative, systematic approach to planning and implementing a continuous organizational improvement process. Its approach focuses on satisfying customers expectations, identifying problems, building commitment, and promoting open decision-making among workers. Within the U.S. Navy, in general, and the Bureau of Medicine and Surgery (BUMED), in specific, the principles of TQL have been adopted as the new paradigm for quality. This approach consists, at a minimum, of three essential elements: (1) efforts to know the customer more deeply and to link that knowledge more closely to the day-to-day activities of the organization; (2) efforts to mold the culture of the organization, largely through the deeds of leaders, to foster pride, joy, collaboration, and scientific thinking; and (3) efforts to continuously increase knowledge of and control over variation in the processes of work through the widespread use of the scientific methods of collection, analysis, and action upon data. Although many of the concepts of TQL resemble philosophical beliefs long held by the military medical community, it does offer many opportunities to refine old concepts and further those goals of quality care to which health care providers have always aspired.

Descriptors :   *MILITARY MEDICINE, *PHYSICAL FITNESS, *MEDICAL SERVICES, *TOTAL QUALITY MANAGEMENT, *DAILY OCCURRENCE, *PROMOTION(ADVANCEMENT), DECISION MAKING, LEADERSHIP, COMMUNITIES, HEALTH, NAVY, SURGERY, COLLECTION, MILITARY ORGANIZATIONS, CULTURE.

Subject Categories : Administration and Management
      Medicine and Medical Research

Distribution Statement : APPROVED FOR PUBLIC RELEASE