Accession Number : ADA323564

Title :   RECNOTES, Vol. R-97-1, February 1997.

Corporate Author : ARMY ENGINEER WATERWAYS EXPERIMENT STATION VICKSBURG MS

Personal Author(s) : Vogel, James J. ; Titre, John P.

PDF Url : ADA323564

Report Date : FEB 1997

Pagination or Media Count : 16

Abstract : The Corps of Engineers, along with all government agencies that provide significant services directly to the public, was directed by Presidential Executive Order to set customer service standards. The standard of quality was defined as 'customer service equal to the best in business.' Toward this goal, the Recreation Research Program (RRP, formerly the Natural Resources Research Program) initiated a study in 1995 to assess the needs of the Corps' recreational customers-the millions of visitors to recreation sites at Corps water resource projects-and to develop customer care standards and goals. Recreation researchers at Waterways Experiment Station (WES) first conducted pilot testing, and then developed a standard set of 'core' survey questions.

Descriptors :   *RESOURCE MANAGEMENT, *RECREATION, CORES, NATURAL RESOURCES, SITES, QUALITY, SURVEYS, STANDARDS, STANDARDIZATION, ARMY CORPS OF ENGINEERS, PILOT STUDIES, PRESIDENT(UNITED STATES).

Subject Categories : Administration and Management

Distribution Statement : APPROVED FOR PUBLIC RELEASE