Accession Number : ADA324253

Title :   A First Year Performance Assessment of the Ambulatory Processing and Procedure Center at Walter Reed Army Medical Center.

Descriptive Note : Final rept. Aug 95-Jun 96,

Corporate Author : WALTER REED ARMY MEDICAL CENTER WASHINGTON DC

Personal Author(s) : Nasser, Francis E., Jr

PDF Url : ADA324253

Report Date : JUN 1996

Pagination or Media Count : 80

Abstract : The preadmission unit at Walter Reed Army Medical Center was expanded in late 1994 to become the Ambulatory Processing and Procedure Center (APPC). A performance assessment based on the projections and benefits outlined in the APPC Business Plan was conducted after the first full year of operation. Collection of administrative data and conducting a patient satisfaction survey form the basis of the measures used to assess performance under two categories: customer satisfaction and cost effectiveness. The results of the study validate management decisions to expand preadmission services and can serve as baseline measurements for future assessments.

Descriptors :   *COST EFFECTIVENESS, *MEDICAL SERVICES, DECISION MAKING, MANAGEMENT, PERFORMANCE TESTS, ARMY FACILITIES, SURVEYS.

Subject Categories : Administration and Management
      Economics and Cost Analysis
      Medicine and Medical Research

Distribution Statement : APPROVED FOR PUBLIC RELEASE