Accession Number : ADA324253
Title : A First Year Performance Assessment of the Ambulatory Processing and Procedure Center at Walter Reed Army Medical Center.
Descriptive Note : Final rept. Aug 95-Jun 96,
Corporate Author : WALTER REED ARMY MEDICAL CENTER WASHINGTON DC
Personal Author(s) : Nasser, Francis E., Jr
PDF Url : ADA324253
Report Date : JUN 1996
Pagination or Media Count : 80
Abstract : The preadmission unit at Walter Reed Army Medical Center was expanded in late 1994 to become the Ambulatory Processing and Procedure Center (APPC). A performance assessment based on the projections and benefits outlined in the APPC Business Plan was conducted after the first full year of operation. Collection of administrative data and conducting a patient satisfaction survey form the basis of the measures used to assess performance under two categories: customer satisfaction and cost effectiveness. The results of the study validate management decisions to expand preadmission services and can serve as baseline measurements for future assessments.
Descriptors : *COST EFFECTIVENESS, *MEDICAL SERVICES, DECISION MAKING, MANAGEMENT, PERFORMANCE TESTS, ARMY FACILITIES, SURVEYS.
Subject Categories : Administration and Management
Economics and Cost Analysis
Medicine and Medical Research
Distribution Statement : APPROVED FOR PUBLIC RELEASE