Accession Number : ADA331483

Title :   Executive Guide: Measuring Performance and Demonstrating Results of Information Technology Investments.

Corporate Author : GENERAL ACCOUNTING OFFICE WASHINGTON DC ACCOUNTING AND INFORMATION MANAGEMENT DIV

PDF Url : ADA331483

Report Date : SEP 1997

Pagination or Media Count : 90

Abstract : The Government Performance and Results Act of 1993 requires government executives to focus on defining missions, setting goals, measuring performance, and reporting accomplishments. In addition, with the passage of the Federal Acquisition Streamlining Act of 1994 (FASA) and the Clinger-Cohen Act of 1996, performance-based and results- oriented decision-making is now required for all major investments in information technology (IT). Clearly, this intense focus on results is one of the most important management issues now confronting federal agencies. To assist federal agencies in understanding and devising effective IT measurement implementation approaches, we examined certain public and private organizations well- known for their IT performance leadership and management expertise. Similar to our past efforts examining comprehensive information management practices of other leading organizations, we have taken the lessons learned from these organizations and developed a suggested framework for agencies to consider when designing and implementing their IT performance management approaches. We have briefed numerous Chief Information Officers, agency executives, and agency IT managers on our work over the last 6 months as part of our effort to advance a pragmatic understanding of what is required to effectively measure the contribution of IT to mission performance and program outcomes.

Descriptors :   *DECISION MAKING, *ACQUISITION, *INVESTMENTS, *PERFORMANCE(HUMAN), MEASUREMENT, UNITED STATES GOVERNMENT, LESSONS LEARNED, ORGANIZATIONS, LEADERSHIP, MANAGEMENT, DATA MANAGEMENT, INFORMATION SYSTEMS, MISSIONS.

Subject Categories : Logistics, Military Facilities and Supplies

Distribution Statement : APPROVED FOR PUBLIC RELEASE