Accession Number : ADA337686

Title :   Designing an Interactive Multimedia Environment for Learning and Aiding Troubleshooting

Descriptive Note : Final rept. Jun 90-Sep 94

Corporate Author : GEORGIA INST OF TECH ATLANTA COLL OF COMPUTING

Personal Author(s) : Kolodner, Janet ; Recker, Mimi

PDF Url : ADA337686

Report Date : SEP 1997

Pagination or Media Count : 62

Abstract : The need for effective troubleshooting is rapidly becoming ubiquitous in our increasingly technological society. However troubleshooting is a complex process both to learn and perform. This report examines the prospects for designing an interactive learning environment that helps users acquire and engage in effective troubleshooting. This work is informed by two important strands of related research. First, we draw upon research focused on the design and development of interactive learning environments. We are interested both in work focusing on theory driven design on multimedia, and work focusing on how students learn in apprenticeship learning situations. The research summarized forms the basis for a prototype design of an interactive multimedia environment. The prototype is designed for the task domain of help desk troubleshooting of computer systems problems for a large computer company.

Descriptors :   *COMPUTER AIDED INSTRUCTION, *TROUBLESHOOTING, *DISTRIBUTED INTERACTIVE SIMULATION, DECISION MAKING, SKILLS, COMPUTER LOGIC, PROBLEM SOLVING, COMPUTER APPLICATIONS, COMPUTER AIDED DIAGNOSIS, COMPUTER OPERATORS, CONDITIONING(LEARNING).

Subject Categories : Computer Systems

Distribution Statement : APPROVED FOR PUBLIC RELEASE