Accession Number : ADP001334

Title :   Improving Acceptance of Automated Counseling Procedures,

Corporate Author : ILLINOIS INST OF TECH CHICAGO

Personal Author(s) : Johnson,James H. ; McGinley,Kathleen ; Byrnes,Elizabeth ; Godin,Steve W. ; Bloomquist,Michael

Report Date : 1981

Pagination or Media Count : 10

Abstract : Previous experience with innovative computerized systems suggests that the introduction of automated counseling procedures into the military environment will be attended with resistance and an initial low level of acceptance by users. However, user acceptance of these new systems can be improved if concepts from the technology of planned change and software psychology are integrated into the implementation process. A consensual model of the change process is presented. This model structures organization readiness, the change strategy, and acceptance as integrated variables to be considered in a successful installation. A basic introduction to the principles of software psychology is presented. Past research in the installation of psychology related computer systems is considered in terms of these principles.

Descriptors :   *Counseling, Automation, Computer applications, Models, Variables, Computer programs, Requirements, Symposia

Distribution Statement : APPROVED FOR PUBLIC RELEASE